FAQs

When will my order be dispatched?

We have a current turnaround time of 3-7 working days for all orders. This means it can take up to 7 working* days for your order to dispatch - please keep this in mind when placing your order.

Please check your junk/spam folder for any order confirmation emails.

*working days refers to the typical working week of Monday - Friday. This also excludes public and bank holidays.

Who will deliver my parcel/when can I expect it?

All orders are shipped via the Royal Mail, with options for standard untracked or tracked 48 shipping for UK orders.

Royal Mail now only deliver 2nd class items every other day, and no longer deliver on Saturdays. Please keep this in mind.

If you select standard uk shipping, your order can take up to 12 working days to arrive (this does not include weekends or bank holidays).

Please check your junk/spam folder for any dispatch emails/tracking links. If you have any issues please email us, but remember to be kind and respectful we're not amazon! 

Do you ship internationally?

Shipping is currently available to the following international countries: 

  • United States (tracked shipping only PLUS duties/customs calculated at checkout)
  • Canada (tracked shipping only)
  • Hong Kong
  • Singapore 
  • Australia
  • Chile (tracked shipping only)

*Please note that if ordering from outside of the UK, you will be responsible for any customs or export fees once the parcel has arrived in your country. For our US based customers, we have implemented a system where you pay the additional customs fees at checkout to allow your item to go through customs with no issues. We apologise for this inconvenience, blame trump :/ 

International shipping can take 14-35 business days to arrive. Unless you select tracked shipping at checkout, we are unable to check the whereabouts of your order once it has shipped. 

Unfortunately, we are unable to ship to any EU countries due to GPSR laws. 

Do you accept returns/refunds/exchanges?

Yes we do! Please refer to the refund policy located at the bottom section of the website for all information regarding returns/refunds and exchanges.

Please note that if you select standard shipping at checkout, and your parcel goes missing, your refund will take slightly longer to process. Therefore, we always recommend selecting tracked shipping for your order.

*Please note we do not accept returns on gift cards*

How long will your clearance section run?

Our clearance section will run until further notice. All items purchased from the clearance section are final sale and cannot be returned or refunded. These products are heavily discounted as they are being discontinued from Olive & Mabel and will no longer be sold on our website. Grab them whilst you can!

Updated 14/10/25

Still need some help? Contact us

If your question hasn't been answered above and you are still unsure, please fill in the contact form and we will get back to you within 2-4 working days. Don't worry about including your phone number, we wont call you :)