FAQs
When will my order be dispatched?
There is currently an extended dispatch time of 7-21 working days until further notice. Please keep this in mind when placing your orders!
Who will deliver my parcel/when can I expect it?
All orders are shipped via Royal Mail - 2nd class as standard with the option to upgrade to tracked shipping at checkout. We offer a standard flat rate of £2.99 on all uk orders, tracked postage is £3.60
If you select standard uk shipping, your order can take up to 10 working days to arrive (this does not include weekends or bank holidays). If you select tracked shipping your parcel should arrive with you in 48 business hours once it has been dispatched.
Do you ship internationally?
Shipping is currently available to the following international countries:
- US (tracked shipping only)
- Canada (tracked shipping only)
- Hong Kong
- Australia
*Please note that if ordering from outside of the UK, you will be responsible for any customs or export fees once the parcel has arrived in your country.
Please note that international shipping can take 14-30 business days to arrive. Unless you select tracked shipping at checkout, we are unable to check the whereabouts of your order once it has shipped.
Unfortunately, we are unable to ship to any EU countries due to GPSR laws. Hopefully this is only temporary, and I will be able to open up shipping to the EU again soon.
Do you accept returns/refunds/exchanges?
Yes we do! Please refer to the refund policy located at the bottom section of the website for all information regarding returns/refunds and exchanges.
Please note that if you select standard shipping at checkout, and your parcel goes missing, your refund will take slightly longer to process. Therefore, we always recommend selecting tracked shipping for your order.
*Please note we do not accept returns on gift cards*
How can I get my small business stocked on your website?
We are always on the lookout for new businesses to stock on our website. If you'd like to be considered, then please send us an email at info@oliveandmabel.co.uk - Please attach any line sheets or wholesale catalogues and any information on minimum order quantities.
How long will your clearance section run?
Our clearance section will run until further notice. All items purchased from the clearance section are final sale and cannot be returned or refunded. These products are heavily discounted as they are being discontinued from Olive & Mabel and will no longer be sold on our website. Grab them whilst you can!
Updated 07/01/25
Still need some help? Contact us
If your question hasn't been answered above and you are still unsure, please fill in the contact form and we will get back to you within 2-4 working days. Don't worry about including your phone number, we wont call you :)