FAQs

When will my order be dispatched?

There is currently a temporary extended dispatch time of 7-14 working days until w/c 15th July. This is to accommodate for Stationery Fest (happening June 29th @ Manchester Central) and I am also going on holiday 8-13th July. Please keep this in mind when placing your orders!  

Usual dispatch times will resume w/c 15th July :D 

Who will deliver my parcel/when can I expect it?

All orders are shipped via Royal Mail - 2nd class as standard or 48 hour tracked if selected. We offer a standard flat rate of £2.99 on all orders, tracked postage is £3.40.

If you select standard shipping, your order can take up to 10 working days to arrive (this does not include weekends or bank holidays). If you select 48 hour tracked your parcel should arrive with you in 48 business hours once it has been dispatched.

Do you ship internationally?

Shipping is currently available to the following international countries: 

  • US
  • Canada 
  • Netherlands
  • Finland 
  • Spain 
  • France
  • Belgium

*Please note that if ordering from outside of the UK, you will be responsible for any customs or export fees once the parcel has arrived in your country.

If your country is not listed above, and you would like to place an order. Please get in touch via email and we will see if we can help. 

Unfortunately, we are unable to ship to Germany at this time. 

Do you accept returns/refunds/exchanges?

Yes we do! Please refer to the refund policy located at the bottom section of the website for all information regarding returns/refunds and exchanges.

Please note that if you select standard shipping at checkout, and your parcel goes missing, your refund will take slightly longer to process. Therefore, we always recommend selecting tracked shipping for your order.

*Please note we do not accept returns on Sticker Club. If you cancel after payment has been taken, your cancellation will take effect the following month*

How can I get my small business stocked on your website?

We are always on the lookout for new businesses to stock on our website. If you'd like to be considered, then please send us an email at info@oliveandmabel.co.uk - Please attach any line sheets or wholesale catalogues and any information on minimum order quantities.

*Please note that whilst we'd love to stock every small business out there, we are a small business ourself and at this time it is not possible to stock everyone who may contact us. Don't be upset if we don't decide to stock you immediately - you'll still be on our list for the future*

How long will your clearance section run?

Our clearance section will run until further notice. All items purchased from the clearance section are final sale and cannot be returned or refunded. These products are heavily discounted as they are being discontinued from Olive & Mabel and will no longer be sold on our website.

Updated 01/04/24

Still need some help? Contact us

If your question hasn't been answered above and you are still unsure, please fill in the contact form and we will get back to you within 1-2 working days. Don't worry about including your phone number, we wont call you :)